PARKING
Parking for guests with disabilities is available throughout the surrounding
garages and parking lots. The garage situated immediately west of
Scottrade Center features 24 parking spaces for guests with disabilities
located throughout the facility on all levels next to the elevators.
Spaces featuring accessibility for oversized vans are available on
the first level of the garage. Spaces in the garage are pre-sold on
a season ticket basis for St. Louis Blues games and are available
on a first-come, first serve basis for other events.
A drop-off location for guests with disabilities is located on 14th
Street at the east end of the building. In addition, all three entrances
and exits are accessible for guests with special needs.
For information about MetroLink facilities and services for persons
with disabilities, please call 314-231-2345 in Missouri and 618-271-2345
in Illinois.
DOORS OPEN
Doors to Scottrade Center open one hour prior to most events. Guests
are encouraged to arrive early for easy access to seats and services.
SEATING
Scottrade Center has an ample number of reserved seats for guests with
disabilities dispersed throughout the Plaza, Club, Mezzanine and Penthouse
levels. One companion seat is available for each seat reserved for
a guest with a disability. These are provided in a wide variety of
price ranges for all events. All seats for guests with limited mobility
have been selected to allow convenient entry and exit, as well as
for accessibility to restrooms and concession stands. In addition,
Scottrade Center’s private suites, club seats and private restaurant
are accessible to guests with disabilities.
To arrange seating for a group with special needs, please call Scottrade Center Group Sales at 314-622-5454.
WHEELCHAIRS
All three Scottrade Center entrances and exits are accessible to guests
using wheelchairs.
ELEVATORS
All passenger elevators at Scottrade Center are accessible to guests
with disabilities. Located immediately adjacent to the Scottrade Center
Box Office, each is equipped with Braille signage and sound tones.
BOX OFFICE
The Scottrade Center Box Office is located in the Atrium near the Main
Entrance at 14th Street and Clark Avenue. All windows feature convenient
access. The Box Office is open Monday through Saturday from 10 a.m.
until 6 p.m. and through the first 30 minutes of all events, and on
Sunday on event days only from noon until 6 p.m. or through the first
30 minutes of all events. Short-term parking is available in front
of the building, or in the garage attached to Scottrade Center. Enter
the garage from Clark Avenue or 16th Street. Cash, Visa, MasterCard,
American Express, Discover and Diners Club are accepted. Checks are
not accepted. An ATM machine is located at the Box Office for your
convenience.
In addition to the Scottrade Center Box Office, tickets for guests with
disabilities may be purchased through the Scottrade Center Accessibility
Hotline at 314-622-5420.
TICKET SALES
Tickets to Scottrade Center events are sold to persons with disabilities
on a first-come, first-serve basis. When purchasing tickets, please
inform your ticket seller about any needs that may require accommodations,
including companion seating or use of a service animal.
RESTROOMS AND WATER FACILITIES
All restroom facilities and drinking fountains at Scottrade Center are
accessible to guests with disabilities.
PUBLIC TELEPHONES
For hearing-impaired guests, volume enhanced public telephones are
available at all public telephone locations throughout the Plaza,
Club, Mezzanine and Penthouse concourses.
TDD PHONE
A TDD phone is available for the use of guests on the Plaza, Club,
Mezzanine and Penthouse levels. An additional phone is available in
the Scottrade Center Guest Service Center, located on the north side
of the Plaza Concourse.
ASSISTIVE LISTENING DEVICES
Scottrade Center will make assistive listening devices available for
all events on an advance notice basis. Receivers can be checked out
at the Scottrade Center Guest Services Center, located on the north side
of the Plaza Concourse across from section 118.
INTERPRETIVE SERVICE FOR THE DEAF
Interpreted performances for the deaf for multi-performance shows
will be provided upon request and publicized in advance of the selected
show(s). To learn about such performances, refer to the event calendar
listing on this website, event-related advertising and announcements,
or call the Scottrade Center Event Hotline at 314-531-SVVS. For one-night
concert events, please call the Accessibility Hotline at 314-622-5420
within 72 hours of the performance to request an interpreter.
MENUS FOR THE VISION IMPAIRED
Upon request by vision impaired guests, Scottrade Center food service
hosts will read the Scottrade Center concession stand, food court
and food cart menus aloud. A similar service is available at The Club.
FIRST AID
Scottrade Center has two first aid stations. One is located on the north
side of the Plaza Concourse immediately behind the Scottrade Center Guest
Service Center adjacent to sections 118 and 119. The other is located
in the northeast corner of the Mezzanine Concourse between sections
324 and 325.
SERVICE ANIMALS
All service animals are permitted at Scottrade Center. Please notify
your ticket seller at the time of purchase so that an aisle seat may
be selected for you if you desire to accommodate your service animal.
CONCLUSION
All of us at Scottrade Center look forward to making every visit to Scottrade Center a pleasant and enjoyable one. If you find that you require
special assistance during an event, please consult the nearest Scottrade Center Guest Service Host. For more information about Scottrade Center
facilities and services for guests with disabilities or other special
needs, please visit the Scottrade Center Guest Service Center or call
the Scottrade Center Accessibility Hotline at 314-622-5420.
Webmaster e-mails are answered promptly Monday
through Friday during normal business hours.
If you have an urgent event-specific
question in the evening or on weekends,
please call 314-622-5400 during the event to speak to the event receptionist.
