SCOTTRADE CENTER GUEST SERVICES A-Z

Age Restrictions:

For all Blues games guests 3 years of age and older are required to have a ticket. Guests under the age of 3 may sit in a ticketed guest’s lap.

All guests of Non-Blues events at Scottrade Center must have a ticket, regardless of age. 

Alcohol:

Guests must be twenty-one years of age to purchase alcoholic beverages. Guests are not permitted to bring alcohol into the facility. No alcohol is permitted to leave the facility. Alcohol cut off times vary by event, please contact the nearest concession stand for more specific cut off times.

The Scottrade Center reserves the right to change or modify the alcohol policies at any time.

Announcements:

Guests wishing to have birthday or anniversary announcements shown on the scoreboard must call 314-622-2520 a minimum of 48-hours prior to the event. The Scottrade Center does not have the ability to page guests during events.

Assisted Listening Devices:

Assisted Listening Devices are available from the Guest Service Center located on the Plaza concourse at section 118/119. The devices operate on a FM system. Guests wishing to check out a device must leave a driver’s license or credit card, upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first serve basis and are provided free of charge.

ATMs:

For your convenience, three Peoples Bank ATMs are located inside of the Scottrade Center.
ATMs are located in the Atrium, at section 102 on the Plaza concourse, and section 302 on the Mezzanine concourse.

Audio/Video Recording Devices:

Audio/Video recording devices are prohibited for all Scottrade Center events.

Backstage Passes:

The Scottrade Center does not distribute or issue backstage passes for any event.

Binoculars:

Guests are more than welcome to bring a pair of binoculars to the Scottrade Center to enhance overall experience.

Box Office Hours:

Beginning Monday April 27th, the Box Office will be moving to a summer hour schedule of Monday-Friday 10:00 AM through 4:00 PM. When there is an event on Saturday, the box office will open from 10:00 am through the first 30 minutes of the performance. When there is an event on Sunday, the box office will be open from noon through the first 30 minutes of the performance. For a public on-sale, the box office will be open based on the above information. On weekends with no events, the box office will be closed. Please see the Ticketing area of the website for more information regarding purchasing tickets, on-sale ticket procedures and Ticketmaster locations.

Cash, Visa, MasterCard, American Express, Discover and Diners Club are accepted. Checks are not accepted. An ATM machine is located at the Box Office for your convenience.

Limited temporary parking for ticket buyers is available on Clark Avenue in front of the building.

Camera Policy:

Camera policies vary by event, are determined solely at the discretion of the show and are subject to change. Scottrade Center defines professional lens cameras as a camera with a lens greater than 200 mm. A camera with a lens greater than 200 mm will never be permitted at Scottrade Center. For most concerts, still, digital and video cameras are not permitted. For Blues games, most other sporting events and family shows, still cameras are permitted but video cameras are prohibited. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. In all cases, the resale of photography or video is strictly prohibited. For details regarding the camera policy for a specific event, please call 314-622-5400.

Emergency Contact Information:

The Scottrade Center does not have the ability to look up a guest’s seat location or to make guest pages. The best way to reach a guest during an event is by contacting them directly via the guest’s cellular phone. In an emergency, babysitters or family members may contact the Guest Service Center at (314) 622-5431 with the guest’s name and seat location. A Guest Service Team Member will be immediately dispatched to deliver the message to the guest and seat location given.

Fan Courtesy:

If any guests should disturb you, please contact the nearest Guest Service Host or Security.

Persons throwing or attempting to throw objects onto the event floor will be subject to immediate ejection from the building and/or criminal prosecution. (Of course, hats thrown onto the ice to commemorate a Blues hat trick is permitted, however hats will not be returned.) Persons observed breaking the law while on Scottrade Center property are subject to immediate ejection and/or criminal prosecution.

Guests that are ejected from the building will not be entitled to a refund or any compensation.

First Aid:

First Aid Team Members are available at all events to assist any guest with medical needs. There are two first aid rooms located inside of the facility, Plaza First Aid is located behind the Guest Service Center at section 118, Mezzanine First Aid is located next to the family restroom at section 324/325. Guests may contact the nearest Guest Service Team Member for directions or assistance to First Aid.

Guest Service Center:

The Scottrade Center Guest Services Center is located on the north side of the Plaza Concourse outside section 118 and is staffed by individuals specially trained to respond to all types of guest inquiries and/or suggestions, including questions, problems, cab requests, stroller/wheelchair check in, lost children and lost/found articles. Team schedules, parking brochures and other information are also available in the Guest Services Center.

Inclement Weather Policy:

The Scottrade Center rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined.

Lost and Found Children:

If you become separated from your child during an event please seek the nearest Guest Service Host or Security. When bringing children to an event it is always helpful to make sure that the child has their contact information, ticket or seat location with them at all times.

Lost and Found Items:

All found lost items are turned into the Guest Service Center located at section 118 on the Plaza concourse. Guests may inquire about items at anytime during an event and have their item and contact information logged for easier retrieval when found. After an event, guests may call the Scottrade Center Lost and Found Hotline at (314) 622-5431. All found items are held for 30 days.

Prohibited Items:

The following items may not be brought into Scottrade Center: wrapped gifts or items, cans, bottles, coolers, plastic beverage containers, food and beverages, balloons, oversized bags or backpacks, pets (other than service animals), laser pointers/pens, sticks (including those on pennants or flags) or weapons (guns, knives, chains, spikes, projectiles, etc.) of any sort. All purses and bags are subject to inspection upon entering the arena.

Smoking Policy:

Scottrade Center is a smoke-free facility, but guests wishing to smoke may exit and re-enter the building at the West Plaza Garage Entrance (outside Section 109). Your hand will be stamped prior to exiting and you will not be permitted to re-enter without your ticket. Scottrade Center reserves the right to prohibit exiting and re-entering at certain events. Please see the nearest Guest Service Team Member for directions to the smoking location. Due to the City of St. Louis Smoke Free Air Act, all smoking patrons must be at least 15 feet away from any Scottrade Center entrance.

Searches:

For the safety and security for all guests, performers and team members all guests are subject to search before being allowed entrance to the building. Searches include visual inspection, bag checks, pat-downs and metal detecting.

Soliciting:

No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Scottrade Center property without Scottrade Center approval.

Strollers:

Strollers are permitted inside of the Scottrade Center. Umbrella style strollers that collapse completely are permitted to be placed under guest’s seats during events. Larger strollers must be checked into the Guest Service Center at section 118/119 on the Plaza Concourse. The Scottrade Center is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, on the concourse or in disabled seating areas.

Telephone Numbers:

Scottrade Center Event Hotline: (314) 622-5435
Scottrade Center Administrative Office: (314) 622-5400
Guest Service Center (during events only): (314) 622-5431
Guest Service Department (during office hours): (314) 622-5432
Scottrade Center Group Sales: (314 ) 622-5454
Lost and Found Hotline: (314) 622-5431
Ticketmaster: (800) 745-3000, or online at ticketmaster.com
Disabled Seating Information: (314) 622-5420
St. Louis Blues: (314) 622-2500
Metrolink Info: (314) 231-2345

Tickets:

Tickets for Scottrade Center events may be purchased through the Scottrade Center Box Office, Ticketmaster phone sales, www.ticketmaster.com and through any Ticketmaster location. These sources are the only authorized ticket-selling agents of the Scottrade Center. Please be advised that we cannot guarantee the authenticity of tickets obtained though any other source.

Guests must have their tickets on their persons at all times when attending an event.

Tours:

Scottrade Center offers behind the scenes group building tours by reservation only. Tours are offered Monday- Friday on non-event days only. To inquire about pricing, a specific tour day and other tour information please call (314) 622-5432.

Wheelchairs:

The Scottrade Center provides wheelchair escorts for guests with limited mobility from any Scottrade Center entrance to the guest’s seating location. Upon arriving at an entrance, please ask a Security Officer for assistance.