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GUESTS WITH DISABILITIES
Information on making your visit to Scottrade Center a pleasant and enjoyable one!


All of us at Scottrade Center look forward to making every visit to Scottrade Center a pleasant and enjoyable one. If you find that you require special assistance during an event, please consult the nearest Scottrade Center Guest Service Host. For more information about Scottrade Center facilities and services for guests with disabilities or other special needs, please visit the Scottrade Center Guest Service Center or call the Scottrade Center Accessibility Hotline at 314-622-5420.

Parking

Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The garage situated immediately west of Scottrade Center features 24 parking spaces for guests with disabilities located throughout the facility on all levels next to the elevators. Spaces featuring accessibility for oversized vans are available on the first level of the garage. Spaces in the garage are pre-sold on a season ticket basis for St. Louis Blues games and are available on a first-come, first serve basis for other events.

A drop-off location for guests with disabilities is located on 14th Street at the east end of the building. In addition, all three entrances and exits are accessible for guests with special needs.

For information about MetroLink facilities and services for persons with disabilities, please call 314-231-2345 in Missouri and 618-271-2345 in Illinois.

 

Doors Open

Doors to Scottrade Center open one hour prior to most events. Guests are encouraged to arrive early for easy access to seats and services.

 

Seating

Scottrade Center has an ample number of reserved seats for guests with disabilities dispersed throughout the Plaza, Club, Mezzanine and Penthouse levels. One companion seat is available for each seat reserved for a guest with a disability. These are provided in a wide variety of price ranges for all events. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands. In addition, Scottrade Center's private suites, club seats and private restaurant are accessible to guests with disabilities.

To arrange seating for a group with special needs, please call Scottrade Center Group Sales at 314-622-5454.

 

Wheelchairs

All three Scottrade Center entrances and exits are accessible to guests using wheelchairs.

 

Elevators

All passenger elevators at Scottrade Center are accessible to guests with disabilities. Located immediately adjacent to the Scottrade Center Box Office, each is equipped with Braille signage and sound tones.

 

Box Office

The Scottrade Center Box Office is located in the Atrium near the Main Entrance at 14th Street and Clark Avenue. All windows feature convenient access.

The Box Office will be open 10:00 am - 5:00 pm Monday through Friday. When there is an event on Saturday, the box office will open from 10:00 am through the first 30 minutes of the performance. When there is an event on Sunday, the box office will be open on Saturday from 10:00 -2:00 and Sunday from noon through the first 30 minutes of the performance. For a public on-sale, the box office will be open based on the above information. On weekends with no events, the box office will be closed.

Short-term parking is available in front of the building, or in the garage attached to Scottrade Center. Enter the garage from Clark Avenue or 16th Street. Cash, Visa, MasterCard, American Express, Discover and Diners Club are accepted. Checks are not accepted. An ATM machine is located at the Box Office for your convenience.

In addition to the Scottrade Center Box Office, tickets for guests with disabilities may be purchased through the Scottrade Center Accessibility Hotline at 314-622-5420.

 

Ticket Sales

Tickets to Scottrade Center events are sold to persons with disabilities on a first-come, first-serve basis. When purchasing tickets, please inform your ticket seller about any needs that may require accommodations, including companion seating or use of a service animal.

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Restrooms and Water Facilities

All restroom facilities and drinking fountains at Scottrade Center are accessible to guests with disabilities.

 

Public Telephones

For hearing-impaired guests, volume enhanced public telephones are available at all public telephone locations throughout the Plaza, Club, Mezzanine and Penthouse concourses.

 

TDD Phone

A TDD phone is available for the use of guests on the Plaza, Club, Mezzanine and Penthouse levels. An additional phone is available in the Scottrade Center Guest Service Center, located on the north side of the Plaza Concourse.

 

Assistive Listening Devices

Scottrade Center will make assistive listening devices available for all events on an advance notice basis. Receivers can be checked out at the Scottrade Center Guest Services Center, located on the north side of the Plaza Concourse across from section 118.

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Interpretive Service for the Deaf

Interpreted performances for the deaf for multi-performance shows will be provided upon request and publicized in advance of the selected show(s). To learn about such performances, refer to the event calendar listing on this website, event-related advertising and announcements, or call the Scottrade Center Event Hotline at 314-622-5435. For one-night concert events, please call the Accessibility Hotline at 314-622-5420 within 72 hours of the performance to request an interpreter.

 

Menus for the Vision Impaired

Upon request by vision impaired guests, Scottrade Center food service hosts will read the Scottrade Center concession stand, food court and food cart menus aloud. A similar service is available at The Bud Light Zone.

 

First Aid

Scottrade Center has two first aid stations. One is located on the north side of the Plaza Concourse immediately behind the Scottrade Center Guest Service Center adjacent to sections 118 and 119. The other is located in the northeast corner of the Mezzanine Concourse between sections 324 and 325.

 

Service Animals

All service animals are permitted at Scottrade Center. Please notify your ticket seller at the time of purchase so that an aisle seat may be selected for you if you desire to accommodate your service animal.