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 GUEST SERVICES A-Z Answers to your questions to make your trip to Scottrade Center great!  The Scottrade Center attracts millions of visitors a year, from all over the region and across the nation. This area of our website provides some basic information about our arena, including guidelines to review before visiting. If you are looking for any information on the arena which you cannot find on this site, do not hesitate to contact us. Age Restrictions For all Blues games guests 3 years of age and older are required to have a ticket. Guests under the age of 3 may sit in a ticketed guest’s lap. All guests of Non-Blues events at Scottrade Center must have a ticket, regardless of age. Alcohol Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted: Scottrade Center reserves the right to deny entry to anyone who appears to be impaired. There shall be a maximum limit of two alcoholic beverages sold to each Guest, per purchase, per valid ID. All Guests who appear to be younger than the age of thirty-five (35) will be asked to show positive identification prior to being served alcoholic beverages. Acceptable forms of valid United States identification are: Driver's License, Passport, United States Passport Card, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo and Mexican Consular Card. Scottrade Center reserves the right to eject anyone under the age of twenty one (21) who is observed to be in possession of, or consuming alcohol on the premises. Scottrade Center and its food and beverage concessionaires will implement ongoing responsible alcohol management training sessions for its serving staff. Guests must discard alcoholic beverages prior to exiting the building. The Scottrade Center reserves the right to change or modify the alcohol policies at any time. Announcements Guests wishing to have birthday or anniversary announcements shown on the scoreboard must call 314-622-2520 a minimum of 48-hours prior to the event. The Scottrade Center does not have the ability to page guests during events. Assisted Listening Devices Assisted Listening Devices are available from the Guest Service Center located on the Plaza concourse at section 118/119. The devices operate on a FM system. Guests wishing to check out a device must leave a driver’s license or credit card, upon the return of the device in the same condition, the collateral will be returned. Devices are handed out on a first come, first serve basis and are provided free of charge. ATMs For your convenience, three Peoples Bank ATMs are located inside of the Scottrade Center. Audio/Video Recording Devices Audio/Video recording devices are prohibited for all Scottrade Center events. Backpacks / Large Bags / Suitcases All bags larger than 14" x 14" (i.e. backpacks, suitcases, beach bags, etc.) will be prohibited from entry into the arena.
Backstage Passes The Scottrade Center does not distribute or issue backstage passes for any event. Binoculars Guests are more than welcome to bring a pair of binoculars to the Scottrade Center to enhance overall experience. Box Office Hours Beginning Monday April 27th, the Box Office will be moving to a summer hour schedule of Monday-Friday 10:00 AM through 4:00 PM. When there is an event on Saturday, the box office will open from 10:00 am through the first 30 minutes of the performance. When there is an event on Sunday, the box office will be open from noon through the first 30 minutes of the performance. For a public on-sale, the box office will be open based on the above information. On weekends with no events, the box office will be closed. Please see the Ticketing area of the website for more information regarding purchasing tickets, on-sale ticket procedures and Ticketmaster locations. Cash, Visa, MasterCard, American Express, Discover and Diners Club are accepted. Checks are not accepted. An ATM machine is located at the Box Office for your convenience. Limited temporary parking for ticket buyers is available on Clark Avenue in front of the building. Camera Policy Camera policies vary by event and are determined solely at the discretion of the show and are subject to change. Scottrade Center defines professional lens cameras as a digital SLR with a detachable lens. A digital SLR camera with a detachable lens will never be permitted at Scottrade Center. For Blues games, concerts, other sporting events, and family shows - pocket sized digital / still cameras are permitted, unless the show has a specific camera policy. Video cameras are prohibited. The usage of tablets such as an iPad/iPad Mini for photos or as a video camera is never permitted. Unauthorized or prohibited photography of an event may result in film or videotape being confiscated by show representatives. In all cases, the resale of photography or video is strictly prohibited. For details regarding the camera policy for a specific event, please call 314-622-2583. Code of Conduct for Fans / Guests Scottrade Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Guests have a right to expect an environment where:
Disruptive Behavior All Guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected Guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:
Emergency Contact Information The Scottrade Center does not have the ability to look up a guest's seat location or to make guest pages. The best way to reach a guest during an event is by contacting them directly via the guest's cellular phone. In an emergency, babysitters or family members may contact the Guest Service Center at (314) 622-5431 with the guest's name and seat location. A Guest Service Team Member will be immediately dispatched to deliver the message to the guest and seat location given.
First Aid First Aid Team Members are available at all events to assist any guest with medical needs. There are two first aid rooms located inside of the facility, Plaza First Aid is located behind the Guest Service Center at section 118, Mezzanine First Aid is located next to the family restroom at section 324/325. Guests may contact the nearest Guest Service Team Member for directions or assistance to First Aid. Guest Service Center The Scottrade Center Guest Services Center is located on the north side of the Plaza Concourse outside section 118 and is staffed by individuals specially trained to respond to all types of guest inquiries and/or suggestions, including questions, problems, cab requests, stroller/wheelchair check in, lost children and lost/found articles. Team schedules, parking brochures and other information are also available in the Guest Services Center. Guests With Disabilities All of us at Scottrade Center look forward to making every visit to Scottrade Center a pleasant and enjoyable one. If you find that you require special assistance during an event, please consult the nearest Scottrade Center Guest Service Host. Please click here for more information about Scottrade Center facilities and services for guests with disabilities or other special needs. Inclement Weather Policy The Scottrade Center rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted as soon as it is determined. Lost and Found Children If you become separated from your child during an event please seek the nearest Guest Service Host or Security. When bringing children to an event it is always helpful to make sure that the child has their contact information, ticket or seat location with them at all times. Lost and Found Items All found lost items are turned into the Guest Service Center located at section 118 on the Plaza concourse. Guests may inquire about items at anytime during an event and have their item and contact information logged for easier retrieval when found. After an event, guests may call the Scottrade Center Lost and Found Hotline at (314) 622-5431. All found items are held for 30 days. Prohibited Items The following items may not be brought into Scottrade Center: airhorns, wrapped gifts or items, cans, bottles, coolers, plastic beverage containers, food and beverages, balloons (regular/helium), oversized bags or backpacks, pets (other than service animals), laser pointers/pens, sticks (including those on pennants or flags) or weapons (guns, knives, chains, spikes, projectiles, etc.) of any sort. All purses and bags are subject to inspection upon entering the arena. Restrooms Scottrade Center features an equal number of men's and women's rooms, including family restrooms located on the Plaza concourse at Section 119 and the Mezzanine concourse at Section 324. Searches For safety purposes, all guests entering Scottrade Center will be searched and have their belongings scanned. Scottrade Center reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from the Scottrade Center. See Something - Say Something The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see your nearest Usher or Security Officer, call 1-877-A-THREAT (1-877-284-7328). Signs / Banners / Flags / Posters Unless otherwise specified by teams and/or event officials/management, Scottrade Center welcomes guests bringing small signs, banners, posters and flags inside the building to show fan support during events. The following guidelines relate to these items:
Smoking Policy Scottrade Center is a smoke-free facility, but guests wishing to smoke may exit and re-enter the building at the West Plaza Garage Entrance (outside Section 109). Your hand will be stamped prior to exiting and you will not be permitted to re-enter without your ticket. Scottrade Center reserves the right to prohibit exiting and re-entering at certain events. Please see the nearest Guest Service Team Member for directions to the smoking location. Due to the City of St. Louis Smoke Free Air Act, all smoking patrons must be at least 15 feet away from any Scottrade Center entrance. Smokeless electronic cigarettes and similar devices are also prohibited from use inside Scottrade Center. Soliciting No loitering, trespassing, soliciting/peddling, resale of tickets, merchandise or other items is permitted on Scottrade Center property without Scottrade Center approval. Stop in Play Policy Scottrade Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Stop in Play Policy, which requires guests to refrain from accessing their seats until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game. Strollers Strollers are permitted inside of the Scottrade Center. Umbrella style strollers that collapse completely are permitted to be placed under guest's seats during events. Larger strollers must be checked into the Guest Service Center at section 118/119 on the Plaza Concourse. The Scottrade Center is not responsible for any lost, damaged or stolen strollers. Strollers may not be left in walkways, on the concourse or in disabled seating areas. Telephone Numbers Scottrade Center Event Hotline: (314) 622-5435 Tickets Tickets for Scottrade Center events may be purchased through the Scottrade Center Box Office, Ticketmaster phone sales, www.ticketmaster.com and through any Ticketmaster location. These sources are the only authorized ticket-selling agents of the Scottrade Center. Please be advised that we cannot guarantee the authenticity of tickets obtained though any other source. Guests must have their tickets on their persons at all times when attending an event. Tours Scottrade Center offers behind the scenes group building tours by reservation only. Tours are offered Monday- Friday on non-event days only. To inquire about pricing, a specific tour day and other tour information please call (314) 622-5432. Weapons Guests are prohibited from bringing weapons into the arena. Scottrade Center does not provide weapon lockers and will not check in weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest. Wheelchairs The Scottrade Center provides wheelchair escorts for guests with limited mobility from any Scottrade Center entrance to the guest’s seating location. Upon arriving at an entrance, please ask a Security Officer for assistance. |
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